So I ordered the Nutella yogurt with strawberries and bananas. The girl barely answered, so I asked if it was frozen and she said no. I went in at 10am and asked what quinoa yogurt was. Graces behavior was down right sad and hard to watch, Managment here please do better!Īwful customer service, and prices charged do not match the menu. I was a little later, confronted by Grace on the casino floor, telling me that if I had a problem with her customer service that I can bring it up with her. I asked the trainee for manager information, which of the trainee kindly provided the information and told me her trainers name. They look stunned, they took approximately three minutes to leave it, which wasn’t quick enough for Grace, and she approached them a second time being even know anymore abrasive and demanded they leave. While I was waiting in line, one of the many things that made me uncomfortable, and at the top of my list is watching Grace approach an elderly couple who was sitting in the dining area, Grace approached them with hostility, telling them they needed to leave the dining area, and it was closed, and it was the trainees fault for not telling them, and if they need to get up right now. She was training a new employee who had by far better customer service than her who she talked down while she denominated some of the worst customer service I have ever seen. Grace at this location was running a very uncomfortable operation while I was standing In line. I had a very unpleasant experience at this location with staff.
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